Delivery Information
Our Floor Delivery options
Free delivery on orders over £450**
Please note items from the same order may be delivered separately.
Delivery Information
During the checkout process, you will be given the option to choose your delivery date, which are usually available from 3 working days after the date of your order. Your delivery date will then be confirmed via email, so please ensure that you provide correct contact details so we can keep you updated on your order.
All deliveries are subject to stock availability, and therefore, please note that on occasions we may not be able to deliver on your specified date, however we will always contact you to let you know if there are any delays.
Your flooring will be delivered to the kerbside of the delivery address, as delivery drivers are not permitted to move products to the property, gardens, garages, driveways etc. unless we have agreed this in writing. As the products can be heavy, we recommend you have someone to help you move the products inside your property, or to the place where you wish to store them.
Delivery Times
Deliveries are usually made Monday to Friday, between the hours of 8.00am and 6.00pm. The products will not be delivered unless they are signed for by you or someone you nominate to accept delivery for you. Someone over the age of 18 must sign for the delivery.
Accessibility
All deliveries are kerbside (you'll need to carry goods into your property) and can be made on anything from a van to an 18 tonne lorry, so it is assumed that the delivery address will be easily accessible for any large vehicle. For this reason, it is important to let us know if your property is difficult to access (e.g. if you live in a narrow road or a gated community), so that we can make appropriate arrangements. We appreciate any details you can provide us with, in order to ensure the delivery process runs smoothly. You can do this either by calling us, emailing us or writing a note at the checkout.
Collection
You can collect your flooring or accessories directly from us. These will usually be available for collection within 3 working days and you will receive an email to let you know that your products have arrived. Please note, we will only be able to store these products for a maximum of 10 days.
What if I miss my delivery?
If your order arrives as arranged but we're unable to deliver because there's nobody home, the goods are refused, there's inadequate help available, or the order is changed/cancelled within 48 hours of your delivery, you will be liable for any additional costs incurred for the goods being returned.
You either arrange to collect these from us, or you can arrange a new delivery date which will be subject to an additional delivery charge of £45.
If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract.
Brit Floors will not leave your flooring with a neighbour, unless this has otherwise been requested in advance either by phone, email or on notes at the checkout.
Due to the size and value of the product being delivered, Brit Floors will not leave your flooring delivery outside of your property (e.g. in a porch area). All deliveries must be signed for.
We strongly advise against booking installers until goods have been received and checked as, regrettably, we cannot be held responsible for any consequential losses.
What if I have an issue with my product?
in the unlikely event that you do have an issue with your product, please let us know.
When you receive your delivery, it is important you check the package and if there are any signs of immediate damage or items missing, please firstly notify your delivery driver so a note can be made on your paper work. You can then either give us a call or send us an email at info@britfloors.co.uk to let us know about the issue (please try to include photos). In addition, if you notice any issues with your products later down the line, please contact us in the same way. We will always do our best to rectify any issues you have with your product and will deal with it as quickly as possible by either replacing or refunding faulty items.
You should always visually inspect the flooring before installation. The installer or user assumes all responsibility for the final inspection of product quality. Once installed or used, the flooring is considered accepted by the installer and the owner.
It should be noted that we are unable to accept items as being faulty if they have been tampered with or used in a way that is against the manufacturer’s advice or ours. Please visit our terms & conditions for full details on what to do if there are any issues with your product.
Deliveries Outside Of Mainland UK
**Deliveries outside mainland UK may incur extra delivery charges. Once you have placed your order online we will be in contact to arrange the best delivery options available.
Shipping rates are as follows:
| Zone A | B17 B20-22 B29-32 B38 B42-45 B47-50 B60-71 B80 B90-98 DY WS WV | £45 |
|---|---|---|
| Zone T | B1-16 B18-19 B23-28 B33-37 B40 B46 B72-79 B99 | £45 |
| Zone B | AL BA BB BD BL BS CB CF CH CM CV CW DE DN FY GL HD HG HP HR HU HX L LA1-9 LE LN LS LU M MK NG NN NP OL OX PE1-19 PE26-29 PE34 PE38+ PR S SG SK SN ST TF WA WD WF WN WR | £45 |
| Zone C | CO DH DL IP NE NR PE20-25 PE30-33 PE35-37 PO1-29 SO SP SR SS TS YO | £45 |
| Zone D | BN EX LD TN TQ | £45 |
| Zone E | E EC N NW SE SW W WC | £45 |
| Zone F | CA PL SA LA10+ CT LL SY | £45 |
| Zone U | TR | £45 |
| Zone W | EN IG RG RM | £45 |
| Zone X | BR HA TW UB SL DA RH | £45 |
| Zone Y | BH DT GU ME TA | £45 |
| Zone Z | CR KT SM | £45 |
| Zone G | DG EH FK G KA1-26 KA29+ KY ML PA1-19 TD | £45 |
| Extended postcode delivery charges: | ||
| Zone P | ISLE OF WIGHT PO30-41 | £130 |
| Zone H | DD PH1-7 PH14 | £130 |
| Zone I | IV1 IV2-3(CITY) IV30-36(NEXT DAY) IV4-19(Up To 3 Days) | £145 |
| Zone J | HS1-2 IV20-29 IV37+ PH15-26 KW1-14 UP TO 3 DAYS | £150 |
| Zone K | HS3+ KA27 KA28+ PA41-49 PA62-75 PA20-33 PA35-38 PA80 PH27-41 PH49-50 UP TO 5 DAYS | £170 |
| Zone L | KW15-17 PA34 PA60-61 PA76-78 PH42-44 ZE 5 DAYS | £195 |
| Zone S | AB—ABERDEEN [NEXTDAY AB10-16 AB21-25] (NEXT DAY) ALL OTHER 48 HOURS | £111 |
| Zone V | PH8-13 | £130 |
| Zone M | BT-NORTHERN IRELAND-NEXT DAY (BT1-21 BT23 BT26-29 BT36-46 BT61-63 BT66 BT67) ECONOMY (ALL OTHER BT) | £120 |
| Zone N | EIRE— SOUTHERN IRELAND | £155 |
| Zone O | (DUBLIN) EIRE— SOUTHERN IRELAND | £130 |
| Zone Q | JE GY (ALDERNEY & SARK PLEASE CONTACT MEMBER DEPOT FOR COLLECTION AND DELIVERY RATES) COLLECTIONS FROM JE & GY ARE SUBJECT TO A £30 CUSTOM CLEARANCE ADMINISTRATION CHARGE MULTI PALLET DISCOUNT DOES NOT APPLY | £170 |
| Zone R | IM1-9 IOM PALLET DEFINITION HALF PALLET = 1.2M | £180 |
